What are your opening hours?

Our offices are open from
8.30 am to 12.30 pm and from 1.30 pm to 6.30 pm, Monday to Thursday
8.30 am to 12.30 pm and from 1.30 pm to 5 pm on Friday

Our logistics department (deliveries, carrier pick-ups) is open:
8.30 am to 12.30 pm and from 1.30 pm to 5 pm, Monday to Thursday
8.30 am to 12.30 pm and from 1.30 pm to 4 pm on Friday

We are open year-round.

Who should I contact for questions about products or an application?

Our sales engineers are here to answer any questions you may have about our products. You can call us at +33 (0)4 72 52 02 40 or send us your request. You will then receive a personalised contact. Vous bénéficierez par la suite d’un contact personnalisé.

What should I do if the product I’m looking for is not available on your site?

Our sales engineers are here to answer any questions you may have about our products or applications. You can call us at +33 (0)4 72 52 02 40 or send us your request. You will then receive a personalised contact.

How do I get an estimate?

Our sales engineers are here to answer any questions you may have about our prices. You can call us at +33 (0)4 72 52 02 40 or send us your request. You will then receive a personalised contact.

What should I do if I don’t have a customer account?

You must have a customer account to place an order. For this, you sales contact will send you a form to complete to open a customer account.
Your order will be processed as soon as your account is created.

How do I place an order?

To place your order, please send us your request.
Your order will be processed as quickly as possible.

How do I track my order?

You can call us at +33 (0)4 72 52 02 40 or send us your request.

When will my order be delivered?

Delivery of your order will depend on the availability of the products ordered and the desired delivery date. You will receive an order ACK (acknowledgement) as soon as we have determined all the delivery times.

How do I modify my order?

A request will have to be transmitted to our Customer Service for any changes to a confirmed order. Your order will be blocked until we receive a corrected order from you. Once this corrected document has been received, we will register your new order as quickly as possible.

Where can I find your general terms and conditions of sale?

You can find our general terms and conditions of sale on the back of our estimates and our delivery slips or you can obtain them upon request.

What are the terms of payment at Aseptic Process Equipment?

Our terms of payment are indicated at the bottom of our estimates.

Who should I contact for questions concerning invoices?

An invoice will be sent to you as soon as your order is shipped. For other questions or requests you can contact our accounting department.